Programmes |
Overview |
Objectives |
Leadership Workshop |
This is
a leadership programme based on some of the best practices in leadership,
The Winning Leader aims to equip participants with the concepts
and tools to gauge, develop and improve their leadership ability, through
the implementation of the behaviours of successful leadership. The workshop
offers a multi-faceted view on the components of winning leadership and an
easy-to-implement framework that will help you think, behave and develop
your leadership.
|
-
The principles and behaviours
of Leadership
-
How to connect with the people you lead.
-
How to exhibit integrity and develop a
positive attitude
-
How to uncover the values of the people
you lead.
-
How to cast your vision and motivate
others to share your vision.
-
How to develop others around you
-
Build your Inner Circle.
|
Effective
Performance Management
|
This course provides the necessary tools
for any supervisor or manager, junior or senior, to develop and
implement a solid performance management system to ensure that everyone
is working for the same results. This system will serve as the
foundation and driving force behind all organizational decisions, work
efforts, and resource allocations.
|
-
Set clear goals and objectives
-
Recognize the importance of performance
planning and when it should be done
-
Review and accurately evaluate their
employees
-
Offer constructive praise and criticism
-
Acquire coaching tips to improve
productivity and motivational levels
|
Overcoming
Disciplinary & Performance Problems
|
Are you comfortable dealing with
disciplinary and performance problems in your workplace?
Most managers are not. Instead of
confronting a problem with confidence, most supervisors and managers
see-saw over their decisions. Is it really that bad or am I just
nitpicking? Do I expect too much or could he do better? Can I help him
improve or is he a lost cause?
This workshop provides the solutions you
need to get problem employees back on track or out of your workplace.
|
-
Approach employees in a way that wins co-operation and focus on
solutions.
-
Learn new ways to communicate expectations, give your people timely,
focused feedback and get them committed to meeting improvement goals.
-
Figure out what motivates a particular employee, ways to reinforce
positive changes
-
What action to take when people continually come up short.
-
Learn proven ways to discipline people face-to-face and in writing.
|
Effective Performance Appraisal |
Performance appraisal can be a daunting task if
you do not know what to do. Employed correctly, performance appraisal
can be a powerful tool for motivating your people if you know how to use
it correctly. Use it to set goals for your people, use it to mark out
the milestones for them and use it to track and help them improve on
their performance.
|
-
Define clear-cut responsibilities for each employee you supervise.
-
Able to write a development plan that sets specific improvement goals
your people can aim to meet.
-
Gain tools to help you track performance ?day in, day out.
-
Measure performance using ?60 degrees Appraisals?/span>
-
Gain writing tips to help you keep your reviews concise and to the
point.
-
Master communications techniques to help you ease tensions, stay
positive and reach resolutions every time
|
Essential
Supervisor Skills for Success
|
There is no magic to being a good supervisor. It
takes some understanding of human behaviour combined with the timely
application of effective management skills to become a great supervisor. |
-
Understand the roles of a supervisor.
-
Learn essential management skills such
as leadership, decision-making, delegation and others.
-
Master communication skills such as
listening, giving praise, giving feedback and more.
|
Programmes |
Overview |
Objectives |
Developing
A Win-Win
Mindset |
Having the correct mindset is the crucial factor
in today's business environment. Whether you are in management,
supervisory, sales or a customer support role, having a win-win mindset
is the key to success in almost every encounter. |
-
Understand why people behave
differently
-
Recognize different communication styles
- Discover your
own core values
- Develop a
winning attitude
- Handle conflicts
creatively
- Think positively
-
Think win-win
|
Team-Building
|
Many of today's work teams are teams in
name only. They are merely a group of individuals. High performance
teams have certain traits. This is an experiential team-building
programme to instill high performance traits into your work team and
grow the team into a highly successful work team.
|
-
Recognize behaviours of an
individual
-
Recognize behaviours of people within a
team
-
Team-bonding
-
Building trust
-
Think win-win
|
Holding
Successful Meetings
|
More
than half of executive time is spent around the meeting room table.
Meeting overkill is a contribution to job stress and non-productive
meetings kill the joy out of your job. The good news is that you can
really control the frequency and effectiveness of your meetings.
|
-
Knowing when to hold a meeting.
-
Setting the Agenda
-
Making preparations before meeting and
meeting set-up
-
How to lead a meeting
-
Dealing with conflicts.
-
What to follow up after meeting.
|
Time
Mastery - Get The Most Out Of Your Work
Day
|
Do you sometimes
wish you could create more hours in the day to accomplish your business
and personal tasks? While it’s hard to make more time, there is a better
way to manage time. This Time Mastery programme is a powerful tool you
can use to prioritize activities, fight procrastination, and develop a
time management system that matches your unique way of working. You can
take hold of your time, schedule and manage your job more effectively.
|
- Increase
awareness of one's time management strengths and opportunities
- Develop the "Can
Do" attitude towards time management
- Optimise
available time with effective choices;
- Handle multiple
priorities
- Control one's
tendency to procrastinate;
- Control one's
tendency to interrupt others as well as curb interruptions
- Improve personal
productivity and achieve greater results; and enhance one's ability to
assess and deal with time limitations realistically
|
High
Impact Business Writing
|
Business writing
differs from other kinds of writing. Unlike essay or script writing
where the writers use words to tease the senses with colour and texture
to challenge the reader's imagination, business writing has a different
function. Business writing is concise and precise, saying as much as
possible with as few words as possible. The writer also has to follow an
acceptable format for each type of business message. This workshop gives
the participants the foundation of business writing.
|
-
Differentiate between essay writing and
business writing
-
Identify readers and write to them
-
Get the message from your head on to the
paper or the computer screen
-
Say more with less words
-
Avoid common mistakes in business
writing
-
Know the different types of business
messages
-
Know how to record minutes in a meeting
|
Programmes |
Overview |
Objectives |
Workplace
Interpersonal Skills
|
Everyday, you come into contact with a variety of people in your
workplace. Whether your encounter will be a success or failure depends
in part on the strength of your interpersonal communication skills.
Learn how to recognize that different people have different working
styles. Learn to uncover people's values and how to gain their trust.
|
- Recognize
different working styles
-
Recognize factors that affect
relationships
-
How to build relationships with
people in your workplace
- Learn how to
gain trust
-
Exhibit integrity and positive working
attitude.
-
How to communicate for effectiveness
-
Understanding the importance of
listening
|
Effective
Communication Skills
|
Connect better with everyone you
interact with.
When you speak, do people pay attention?
Does your message really sink in? Are you comfortable bringing sensitive
issues to the forefront? Ineffective communication can lead to
misunderstandings and missed opportunities, and can damage your
credibility. Understanding how others receive and interpret our messages
together with the skills to communicate our messages to others will make
us effective communicators.
|
-
Understand how people represent their
surrounding
-
How people distort, delete and
generalize a message
before "hearing"
-
Tailor your message to match your
audience
-
Offer constructive praise and criticism
-
Acquire coaching tips to improve
productivity and motivational levels
|
Assertive
Communication Skills
|
Everyone can gain from greater assertiveness, confidence and self-esteem
and this does not have to involve aggression. Assertive communication
will help you to acquire skills you need to tap into your hidden
talents, to define and pursue your ambitions and to stand up for
yourself. You can use your influence to extend your beliefs and values
to others in your organization.
|
-
Understand the various communication
styles.
-
Differentiate assertiveness and
aggression.
-
Know what contributes to assertiveness.
-
Learn when, where and on whom to apply
assertiveness.
-
Know various assertiveness communication
strategies.
|
Making
Winning Presentations
|
Presentation is the key to achieving the desired results. Create the
right impression by making the right presentations, whether your
audience is one or one hundred and one. Learn the skill to Impress,
Impact and Inspire.
|
-
Ideas to build presentations
-
Overcome presentation jitters and act
composed
-
Deliver what audiences expect
-
Secret to using gestures
-
Adjust the presentation to the audience
-
Get listeners to remember what they need
to
|
Powerful
Negotiation Techniques
|
Negotiation
can play a vital role in getting what you want in your personal and
professional lives. Whether it is a sale negotiation, price negotiation
or a contract negotiation, you can achieve the optimal results for
yourself as well as your opponent by creating a WIN-WIN
situation.
|
-
How to prepare for negotiation
-
Time-tested approaches for turning
conflict into cooperation
-
How to navigate the entire negotiation
process and
outlining goals
-
How to anticipate and interpret
reactions from the
other side
-
Analyze and adjust to different
personality types
when dealing
-
How to arrive at a mutual beneficial
agreement
|
Programmes |
Overview |
Objectives |
Sales And
Negotiation Techniques
|
This is a specially customized programme
which focuses on giving a salesperson the essential knowledge in sales
and negotiation skills. It covers the sales process, closing techniques
and negotiation techniques plus how to counter common negotiation
gambits.
|
-
Identify your customers
-
Recognizing the types of sales
interaction
-
Getting the sales appointments
-
The sales process
- The do's and
don'ts in sales presentation
- Handling buying
resistance
-
The closing techniques
-
Recognizing common negotiation
techniques
- How to counter
negotiation gambits
-
Cultivating a win-win mindset
|
Effective
Telephone Selling Skills
|
The Telephone can be a powerful sales
tool.
Almost every household has a telephone,
and businesses usually have several. Tapping into the telephone market
and using it for sales can bring in the money for your company. The
process of making sales over the phone requires skills. Powerful
Telephone Sales is your guide to developing and implementing a
successful telephone marketing campaign.
|
-
Finding receptive prospects.
-
Determine the benefits of your product
or services
-
Grab the prospect’s attention and create
rapport
-
Deliver your selling message with
confidence
-
Make a great first impression
-
Handle objections
-
Make follow-up calls
|
Programmes |
Overview |
Objectives |
Dealing
With Difficult Customers
|
There is an old saying that a
happy customer tells few people, but an unhappy customers complain to
many.
Taking care of customers is the first
order of any business. Unhappy customers may not only cost you their
business, but they can also hurt your company's reputation as well.
Understand why customers become difficult and learn to handle them
effectively. Afterall, it is easier to keep a customer than to get a new
one.
|
-
Control your response to the customer
- Identify the
source of conflict
-
Apply conflict resolution techniques
-
Apply creative problem-solving
techniques
-
Communicate with the customer
- Managing
customers expectations
-
Turn complaining customers into assets
|
Powerful
Telephone Techniques
|
Master today's key skills and
strategies for effective telephone use.
Everyday, hundreds of telephone calls
present opportunities to create or lose business. Good common sense
telephone techniques and old-fashioned courtesy, especially in today's
digital age, often define crucial business moments. Poor telephone
skills can cause customer dissatisfaction or loss of customers, damage
the organization image and threaten overall caller goodwill.
|
-
Turning telephone calls into
relationship builders
-
Preventing callers from wandering off
topic
-
Dealing with irate, angry and abusive
callers
-
Turn complaints into business
-
Varying timing, tone and word choice to
enhance caller comfort
-
Applying voice mail etiquette
-
Effective ways to boost telephone
effectiveness
-
Save time by increasing efficiency.
|